At Cleanify Cleaning Solutions, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website, www.cleanify.pk.
Information We Collect
We may collect the following information when you place an order, submit an inquiry, or contact us through our website:
Full Name
Phone Number
Email Address
Delivery Address
Company Information (if applicable)
Order Details and Purchase History
How We Use Your Information
We use your information to:
Process and deliver orders
Respond to inquiries and customer support requests
Verify and confirm orders
Improve our products and services
Communicate important updates regarding your orders
Maintain internal business records
Information Sharing
Cleanify Cleaning Solutions does not sell, rent, or trade your personal information to third parties.
We may share necessary information with trusted delivery partners solely for the purpose of fulfilling and delivering your orders.
We share your name, phone number, delivery address and order details with our courier partner, NovaX Logistics, only to deliver your orders. We use WhatsApp (a Meta service) to send you messages about your order, such as order updates, on the phone number you give at checkout.
Data Security
We implement reasonable security measures to protect your personal information against unauthorized access, misuse, or disclosure.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Cookies
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and enhance website functionality.
You may choose to disable cookies through your browser settings.
Third-Party Services
Our website may contain links to third-party websites or services. Cleanify Cleaning Solutions is not responsible for the privacy practices or content of such external websites.
Meta Pixel and Conversions API
We use the Meta (Facebook and Instagram) Pixel on our website, and the Meta Conversions API (server to server) for orders and bulk quote enquiries. We use them to measure how our ads perform and to show our ads to people who may be interested.
From your browser. When you visit a page, Meta may receive the page address, the page you came from, your IP address, your browser type and Meta cookie identifiers (_fbp and _fbc). We also tell Meta when you view a product, add a product to your cart or start checkout. These messages contain the product code, quantity and price in PKR. They do not contain your name, phone number, email address or delivery address. We have switched off Meta automatic form and button detection and Advanced Matching, so the Pixel does not read what you type into forms.
From our server. Once we have verified your order, we send Meta a "Purchase" message. It contains the order value in PKR (without delivery charges), your order number, the product codes and quantities, the checkout page address, the IP address and browser type saved at checkout, your Meta cookie identifiers, and one-way encrypted (hashed) versions of your email address, phone number and city. We do not send your name, and we do not send your email address or phone number in readable form. When you send our bulk quote form we send a "Lead" message in the same way, with a hashed phone number and city and no name.
To make this possible we store your IP address, browser type and Meta cookie identifiers with your order. We delete the IP address and browser type 7 days after the message has been sent to Meta.
This information goes to Meta Platforms, which handles it under its own privacy policy. We also keep the page you arrived from (for example the ad campaign) in a small cookie on our site for up to 30 days when you use our Bulk Orders form, so we know which ad brought your enquiry. The details you enter in the form are used only to prepare and send you a quote and to contact you about your enquiry on WhatsApp or by phone.
Your choices. You can manage ad personalisation in your Facebook or Instagram ad settings (facebook.com/adpreferences), block cookies in your browser, or use a browser setting or extension that blocks the Meta Pixel. To ask us to delete your order data or to stop us sending your order to Meta, call or WhatsApp us on 0321-4243634.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us directly.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
